# Alex Roberts

> Before joining the supplier side, I owned the full technology function at a global recruitment business — Bullhorn implementation included, from the inside.

## About
- Before joining the supplier side, I owned the full technology function at a global recruitment business — Bullhorn implementation included, from the inside.
- It changes the advice.
- The work I'm drawn to sits at the intersection of technology, people, and commercial outcome.

## Proof points
- **£1.2m** 2025 TCV Generated — Delivered £1.2m TCV in 2025 — 44% of total company net new revenue — by turning complex requirements into commercially realistic, client-trusted outcomes. 2024 and 2023 followed the same pattern.
- **87** 2025 Closed-Won Deals — 87 closed-won deals in 2025 (39% of company total) — and a comparable share of company volume across 2024 and 2023. Every one of them solution-led, built on discovery, empathy, and genuine platform expertise.
- **Top 1%** Global RecTech Standing — Ranked among the top 1% in recruitment technology globally — trusted by clients, partners, and the Bullhorn team itself across UK, EMEA, and APAC.
- **60%** IT Cost Reduction — As Head of IT at Petroplan, cut overall operating costs by 60% between 2018–2021 — without sacrificing performance, security, or scale.
- **Customer → Expert** Career Trajectory — Started as a Systems Trainer inside a global recruitment business. Crossed to the supplier side and progressed to Principal Solutions Consultant. A rare professional who has genuinely operated on both sides of the table.

## Point of View
- **Most platform problems are people problems in disguise.** — Adoption issues are almost always incentive and leadership problems, not configuration problems. Fix the incentives and the platform almost configures itself.
- **The cost of replatforming is paid twice — once in money, once in trust.** — Most businesses budget for the first and underestimate the second. The trust cost is the one that quietly ends careers.
- **Solution-led, not vendor-led.** — The best buying decisions start with the problem, not the product. If the discovery conversation is about features, the implementation will be too.
- **Implementation is a leadership exercise.** — Configuration is the easy part. Getting humans to change is the hard part — and the part most programmes underweight.
- **A roadmap is a bet on attention, not a list of features.** — The hardest part of any roadmap is choosing what not to do — and then defending that choice quarter after quarter without flinching.
- **Recruitment technology is only as good as the recruiter using it.** — The job is to make great recruiters faster — not to replace judgment with workflow. Tools that do the second produce process; tools that do the first produce revenue.
- **In a sales cycle, the question 'why now?' beats every demo.** — If you can't answer it for the buyer, no feature will. Most stalled deals are not lost on price or product — they're lost on urgency.

## Where Alex fits
- **RecTech Leadership** — The rare consultant who was the customer first — then became one of the best. (Top 1% globally)
- **Operations / RecOps / COO-track** — From Head of IT to Principal Consultant — I've owned every layer of the stack. (60% cost reduction)
- **Partnerships & Alliances** — Trusted by the platform, the partners, and the clients — on both sides of every deal. (UK, EMEA & APAC)
- **Go-to-Market & Commercial Leadership** — Consistently in the top tier commercially — through empathy and rigour, not volume. (39% of company deals)
- **Solutions / Pre-Sales / Customer Leadership** — End-to-end ownership from first discovery to post-go-live — and the results to prove it. (Principal in 15 months)

## Career
- **2009 – 2017 · Tante Marie, Best Parties Ever, BTU Pool Services, Mark Warner Holidays, Absolute Taste (McLaren Group)** — The Foundation: Hospitality, ops, and the quiet skills that hold every senior role together.
- **2017 – 2021 · Petroplan** — Inside the Business: Three promotions in four years, ending with full ownership of IT for an £83m global recruiter.
- **2021 – 2023 · Kyloe Partners** — The Crossover: From customer to consultant — three roles, two promotions, one steep learning curve.
- **2023 – Present · Kyloe Partners** — Principal: £1.2m TCV. 87 deals. Top 1% globally. Solution-led, not volume-led.

## Skills
- Solution-Led Discovery, Commercial Ownership, Stakeholder Engagement, Bullhorn Expertise, End-to-End Implementation Leadership, Workflow Design, Automation, AI Integration, Sales & Delivery Alignment, Data Migration, Pre-Sales Consulting, Solution Architecture, IT Strategy & Transformation, Training & Enablement, Operations Leadership, Go-to-Market Strategy, Partnerships & Alliances, Revenue Operations, Process Optimisation

## The First 90 Days
- The first 90 days aren't about being impressive — they're about being useful.
- **Days 1 – 30 — Understand before acting.**
- **Days 31 – 60 — Find the quick wins. Build credibility.**
- **Days 61 – 90 — First measurable outcome. Set the roadmap.**

## Contact
- Email: alexandermwr@me.com
- Phone: 07909 778878
- LinkedIn: https://www.linkedin.com/in/alexmwr/
- Instagram: https://www.instagram.com/alexmwr/
- If something here resonated, the best next step is a conversation.

## Links
- [Full site](https://alexmwr.co.uk/)
- [llms-full.txt](https://alexmwr.co.uk/llms-full.txt)
- [Email](mailto:alexandermwr@me.com)
- [LinkedIn](https://www.linkedin.com/in/alexmwr/)
- [Instagram](https://www.instagram.com/alexmwr/)